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Digital Government National Strategy: Building a 21st Century Platform to Better Serve the American People

Published May 23, 2012

The White House released this strategy document, "Digital Government: Building a 21st Century Platform to Better Serve the American People" on May 23, 2012.

The plan "complements several initiatives aimed at building a 21st century government that works better for the American people. These include Executive Order 13571 (Streamlining Service Delivery and Improving Customer Service),5 Executive Order 13576 (Delivering an Efficient, Effective, and Accountable Government),6 the President's Memorandum on Transparency and Open Government,7 OMB Memorandum M-10-06 (Open Government Directive),8 the National Strategy for Trusted Identities in Cyberspace (NSTIC),9 and the 25-Point Implementation Plan to Reform Federal Information Technology Management (IT Reform).

Through IT Reform, the Federal Government has made progress in foundational execution areas such as adopting "light technologies" (e.g. cloud computing), shared services (e.g. commodity IT), modular approaches for IT development and acquisition, and improved IT program management. The strategy leverages this progress while focusing on the next key priority area that requires government-wide action: innovating with less to deliver better digital services. It specifically draws upon the overall approach to increase return on IT investments, reduce waste and duplication, and improve the effectiveness of IT solutions defined in the Federal Shared Services Strategy.

The Digital Government Strategy incorporates a broad range of input from government practitioners, the public, and private-sector experts. Two cross-governmental working groups—the Mobility Strategy and Web Reform Task Forces—provided guidance and recommendations for building a digital government. These groups worked with the Office of Management and Budget (OMB) and General Services Administration (GSA) to conduct current state research (e.g. the December 2011 State of the Federal Web Report12) and explore solutions for the future of government digital services. Feedback was also incorporated from citizens and federal workers across the nation using online public dialogues, including the September 2011 National Dialogue on Improving Federal Websites and the January 2012 National Dialogue on the Federal Mobility Strategy which produced a combined total of 570 ideas and nearly 2,000 comments."

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